Essendon Volkswagen

295 Wirraway Road, Essendon Fields VIC 3041

The professionalism, service and support Ruby offered us was outstanding. We walked away with an amazing car and a really positive experience all round. Thank you to Ruby and the team for getting us into our new car without a hitch. Would highly recommend.

5.00 5

Luiz was extremely professional, patient and always put the customer’s needs first.

5.00 5

All delivered for two vehicles as promised. Well done VW Essendon and Luiz

5.00 5

Pre delivery should be picking up problems with my car before it was ready for pick up. The 3 problems were rectified by the end of the day, it made pick up of new vehicle not so exciting.

4.00 5

Great service from Luis and team.

4.00 5

Danny was so good to deal with, very knowledgeable and gave his honest opinion! If you are ever in VW Essendon, ask for Danny! A great experience from start to finish. Thanks Danny!!

5.00 5

Very happy with the dealership, especially my sales Assitant, David! Was very helpful and very honest and made my purchase very easy!! Definitely recommend this dealership!

5.00 5

Love my new van!

5.00 5

Great team, highly recommend!
Thank you Luis!

5.00 5

Many thanks to Danny for the great deal he gave me. Love my amarok!

5.00 5

Ruby is fantastic - Would recommend to see her to friends and family.
Delivery time was a little disappointing, however worth the wait.

5.00 5

Danny was great, real world honesty and cared about his reputation and service levels.

5.00 5

Overall very happy with my purchase and delivery. Thanks Volkswagen Essendon ++++

5.00 5

Overall, I was very happy with my experience
Luiz was great and I couldn't have asked for better! Thank you :)

5.00 5

Sales staff were easy to deal with.

3.00 5

Thank you for such a smooth process from the 1st phone call Saturday 28/4, to viewing a number of cars relevant to my needs that afternoon, to a fun unveiling and delivery of my new Tiguan on Friday 4/5. Hoping the next stage of the servicing experience will mirror this. I would highly recommend Luis Da Cunha who was my 1st point of contact through to the vehicle delivery at Essendon VW yesterday Friday 4/5.

5.00 5

Our sales consultant Luiz was fantastic; very knowledgeable and helpful.

5.00 5

Great service from an experienced staff

5.00 5

Friendly and informative staff. Nothing was hidden, all cards were on the table. Highly recommended

5.00 5

Great experience would recommend to anyone

3.00 5

Luiz was good to deal with but post initial contact it all became complicated with too many people involved. When someone is collecting a new car at an agreed time they shouldn’t be made to wait almost 50 mins ! Whilst my sales person was busy, someone could have assisted us to get us moving quicker rather than sit around waiting..

2.00 5

Luis was fantastic! Highly recommended! Beautiful car!

5.00 5

A great sales team extremely helpful and informative explaining about the vehicle and the options.
The demo drive was fantastic the sale person really put the car through its paces and then let me drive it and do the same ( no holding back ).
I have driven most of the other manufactures vehicles in the same category and I drove home in the Amarok.
It was a very pleasant experience dealing with Essendon Volkswagen the service wes excellent.

5.00 5

Very happy with the service, professional, very helpful and friendly staff. Love my new car, comfortable I have made the right choice. ?

5.00 5

A tale of 2 dealers

A bayside dealer called me prospecting for new business ,but never followed me up with a call from their sales department
Brought this to attention of the dealer principal finally got a call.
Decided to visit dealer to get a quote on abnew car ,
they were going to email me with a changeover price
2 MONTHS LATER STILL WAITING!!!!!!


The other dealer Essendon Volkswagen
Awesome service ,responded to my inquiries & made the experience what it should be

Cheers on Job well done

5.00 5

Changed over our old Golf with a new one from Essendon Volkswagen.
From start to finish Danny was friendly,professional and product knowledge excellent,a great experience,
Steve and Jen.

5.00 5

Danny was a pleasure to deal with

5.00 5

Excellent vehicle knowledge on handover.
Great service overall:thumbsup:

5.00 5

Golf R was worth the what well done Essendon Volkswagen

5.00 5

I am pleased with the Essendon Volkswagen Dealer. All staff were professional, friendly and helpful especially Danny. Danny helped me during the purchasing process in a professional, understanding and friendly manner. I am happy with the deal I received and I am extremely happy with my vehicle. I also thank Mark and Chris

5.00 5

Great service, thank you Danny

5.00 5

Danny was friendly and helpful and did the quote promptly

5.00 5

Excellent customer service and product knowledge

5.00 5

Easy transaction and provided me with all the info I needed.

5.00 5

Great Experience, very professional and friendly team

5.00 5

Thanks Rusty for your assistance :thumbsup::thumbsup:

5.00 5

All round great experience couldn’t of ask for any more

5.00 5

Hayley was excellent throughout the whole process, she is a credit to VW. Rose and Kelly were also excellent to deal with.
Thank you.

5.00 5

Haley is an excellent sales consultant. She was extremely helpful, answering all our questions fully, patiently and authoritatively without undue pressure to purchase immediately. We can’t speak too highly about her customer service skills We visited Essendon Fields Volkswagen three times before we made a decision to purchase and other sales consultants we encountered were also very good. All credit to Haley and the team. Don and Leonie

5.00 5

Another great experience with Essendon VW. Thanks go to Danny, who as previously, was amazing to deal with. Thanks again. Loving the new Tiguan 162TSI Highline!!!

5.00 5

Fantastic service. Incredibly kind staff and very accommodating with a loan car. Could not reccomend more! Very very satisfied

5.00 5

Excellent sales service from Hayley Quartermain made buying my new Golf GTI an enjoyable experience. Great knowledge of the car, quick answer to emails and return of phone calls made choosing and ordering the car a hassle free experience.

5.00 5

Ruby Kemp was very helpful and incredibly knowledgeable! She made purchasing our new car easy and dress free.

5.00 5

Cannot thank Ruby and the other sales ladies enough for there help in aquiring our new vehicle. Professional, no bullshit and upfront lovely people. I have and would recommend Ruby as a go to person for a fair deal

5.00 5

Hayley (sales) and Danielle (finance) were good to deal with, both responding to my queries or requests promptly and professionally.
I would recommend both to others that were looking to purchase a VW.

4.00 5

Thanks to the crew at VW Essendon! You really went out of you way to secure my car. Service and staff are great! Super excited to drive into the sunset!

5.00 5

Excellent process Hayley and Kellie made buying the Golf very easy.

5.00 5

We had a very good customer experience buying our Passat from Essendon VW. The sales staff is experienced, friendly and knowledgeable. The fact our previous car was valued very fairly at the same time as we took a test drive made the decision process efficient and convenient. The hand over of the car was very thorough. We would recommend this dealership to anybody looking into buying a car.

5.00 5

Fantastic experience with the team at Essendon Volkswagen. Hayley, Karla, Kellie and Danielle made the journey a very enjoyable one. Plus the car is amazing!

5.00 5

Fantastic customer service from the team at VW Essendon!

5.00 5

Big thanks to Hayley and the team at VW Essendon for fantastic service. I’ve experienced a number of VW dealerships across Melbourne over the last 10 years and these guys are the best. Friendly, professional and very accommodating!

5.00 5

Hayley is very helpful person and she is very nice ;)

5.00 5

My salesperson was Ruby, (excellent lady and very knowledgeable about the car) she was very thorough going through all of what the car can do and what it has. A very satisfied customer. THANKS Ruby and Essendon Volkswagen :thumbsup:

5.00 5

Both Adam and Danny were patient with my many questions and super helpful in getting my car organised much sooner than expected. Thank you to all of the team who played a part in getting my car to me. :-) Great experience and very smooth. Thank you

5.00 5

Danny was a pure professional funny and was great dealing with him along with whole team at Essendon VW. Thank you we are overjoyed with our purchase.

5.00 5

Great overall experience, everybody was a pleasure to deal with.
Special mention to Ruby who went above and beyond to make the whole experience feel very special, great asset to Essendon Volkswagen.

5.00 5

Experience with Hayley was great, very happy with Tiguan

5.00 5

Was a great, fuss free experience with no pressure, just experienced Knowledgeable staff; so overall a good purchase & Dealership experience.

Thanks Guys.

Regards,
Stephen D.

5.00 5

Whole process was well done by the dealer.

5.00 5

This was the easiest transaction, Hayley was so professional and had given me good information and just what I need to know, I wasn’t board and worn out in the proses. It was a swift and easy thing to do. The finance department was friendly and right on the money didn’t wast my time like other places. Overall experience was fantastic.

5.00 5

I usually deal with my local dealer but found Essendon Volkswagen and Danny easy to deal with and very helpful.

Jason Lee
Hydrospec Pty Ltd

5.00 5

Friendly service makes comfortable from ordering to delivery process

5.00 5

I am very pleased with Danny .he was very patient with our purchase . Definitely will be back to see Danny in the future .Will recommend to friends.

5.00 5

Many thanks to Scott my sales consultant, and Karla in finance. Both made this a very enjoyable experience. I would recommend anyone to buy from this dealership.

5.00 5

Great sales service and delivery experience

5.00 5

Five stars for a five star car and treatment by the Essendon Volkswagen Team and Ruby!!!

5.00 5

A very good experience buying my first VW. I hope the Servicing is also the same experience.

5.00 5

Ruby was fantastic to deal with
Great job , pleasure doing business with.

5.00 5

Could follow up phone calls quicker and be more advising on delivery status

4.00 5

Danny from sales was excellent. Very knowledgable

5.00 5

The sales department provided a great experience. They had great knowledge of the car. Ruby was very helpful and made the sale experience flow very well. It was a different story when I got to the finance department. The finance department were unable to secure financing. For over a week they tried to get financing until I decided to go elsewhere. In comparison I was able to get financing within 24 hours elsewhere. The whole after sales experience was a mess one drama after the next. They only called when they needed their money transferred even though they stated they would call multiple times.

2.00 5

Never knew buying a car could be so easy. OUTSTANDING CUSTOMER SERVICE. The car was brought to my home to view and test drive!!! O.J. Our sales person was extremely accommodating and bought customer service to a new level!! Warren the Manager was very personable and helpful. What a team.... 10/10

5.00 5

There are electrical issues that still need to be resolved. Would appreciate if I was given another chance at a later date

1.00 5

Awesome I love my new car

5.00 5

Oops- they forgot that arm rests but I'm sure it will be quickly soryed

1.00 5

Great purchase experience. Will definitely recommend!

4.00 5

We have just taken our hot little hatch home from Essendon Volkswagen and would like to thank Ruby for her exceptional customer service!

She is friendly and knowledgeable and went the extra mile to deliver our dream car in record time. She knew the car inside out and her passion for the product only fuelled the love we already had for it!

The rest of the team at the dealership were super nice with lots of smiles, so I look forward to zipping in for a service when the time comes.

Thanks again, Ruby! I would rate you 100 stars if I could ;)

5.00 5

Great service, small mistake happend with my initial delivery of Tiguan; but the issue was handled well by the maneger. Mistakes do happen but the way they treated the situation given me the impression of they are Customer satisfaction focused dealer.

4.00 5

Ruby was absolutely incredible with the sale of my car it was done so fast and efficiently and with the help of Danny and Karla it was a seamless transaction thanks so much guys I couldn't recommend enough! I'm so happy to be driving my new car!!!

5.00 5

Dale Brun was a salesman we could trust. He gave us a fair trade-in price for our previous car, which swung the deal.

5.00 5

Great service and very happy with my new purchase!

5.00 5

Ruby Kemp & the rest of the people we dealt with @ Essendon Volkswagen were helpful, respectful, courteous...just plain wonderful!! I would have no hesitating recommending Essendon Volkswagen. My thanks to everyone.

5.00 5

The team at Essendon Volkswagen including Christopher went above and beyond.

5.00 5

Danny was absolutely fantastic! He showed me how to use the car to its full extent on our test drive and he was so lovely. Karla in finance was so friendly and really helpful. Overall I had a wonderful experience buying my new car

5.00 5

Apart from delivery waiting time which to some extent was out of dealers control, my purchase was handled in an exemplary manner

5.00 5

A big thank you to Rustom. From the moment we walked in he was very friendly. He answered all of our questions and was very patient. He was never pushy and made us feel very comfortable. We enjoyed our car buying experience.

5.00 5

Volkswagen Essendon and all their staff were excellent!!

5.00 5

Very pleased.with the service. This is the fourth car we have e purchased from Essendon Volkswagen.

5.00 5

2nd purchase from this dealership... very helpful

5.00 5

Very efficient and helpful which was lovely

5.00 5

Our experience at Volkswagen Essendon was excellent. Christopher Makin showed tremendous customer service, we received a great deal, exactly as per schedule given with a friendly and professional manner. He was honest in all our negotiations and made sure everything ran smoothly. We would like to say thank you and will definitely recommend.......We love our new car!!!

5.00 5

We are absolutely thrilled by the final result. Adam showed a great level of enthusiasm and he was very knowledgeable across a broad range of different options, which made it easy to find the perfect van to help grow our small business.

Huge thanks to Adam and the team at Essendon Volkswagen

5.00 5

Adam was great to deal with. Very professional and thorough.

5.00 5

The whole experience was first class. Danny Newman was so helpful & friendly, made the whole process easy, felt comfotable and confident right from the start. Delivery process was a breeze, all the staff were amazing.

5.00 5

I had the perfect first car buying experience with Rustom. Thank you for making everything easy and pain-free!

5.00 5

From the moment my husband and i stepped in the door, we were greeted with a genuine friendly smile by Dale and asked what kind of vehicle we were interested in as well as the needs of it.

Dale was more than happy to walk us through the entire process of buying our first family Volkswagen from the first day to calling up personally to give us updates on delivery as needed.

We followed up by meeting additional members of the Essendon Volkswagen team (Karla and Catherine) and once again, extremely professional but warm and down to earth staff members that assisted us through the purchase while answering any queries that we had.

The day of delivery, Dale walked me through the car operations, while my husband had follow up conversations with Karla and Catherine.

When my husband upgrades his work vehicle, he has already stated that he'll be going through Essendon Volkswagen.

5.00 5

Very friendly and helpful staff. Excellent experience overall

5.00 5

Such friendly, knowledgeable staff with no 'hard sell'. Huge thank you to Scott and the rest of the team for ensuring my car was ready in time for me to collect. I love it!!!

5.00 5

We recently had the pleasure of dealing with the sales consultant Rustom (Rusty as they call him) with the purchase of a new company car. He was very professional from the very beginning right through to delivery and offered a great deal. Our experience with this VW dealership as a whole was wonderful! Smiling faces from all staff the minute you walk in the door. Keep up the great work guys. Thank you Rustom!

5.00 5

Excellent dealership. I'd recommend it to anyone.

5.00 5

Danny was great to deal with.

5.00 5

I have bought several cars, Adam the sales person was genuine, he helped me out and was professional without being wanky. Top guy, and I will buy from him again.

5.00 5

Great service- would highly recommend!

5.00 5

Rustom was a pleasure to deal with. Thanks Rusty

5.00 5

Chris was a pleasure to deal with.

5

Excellent experience with dealer and all staff, will recommend to our friends and family. Thanks Dale!

5.00 5

Great ute at the right price

5.00 5

I was reluctant to buy another Amrok because getting a car serviced at Essendon Volkwagen is an awful experience.

4.00 5

Danny was a fantastic salesmen. I bought a great car and had a great overall experience!

5.00 5

We cannot speak highly enough of the friendly and expert service we received in particular from Adam. We look forward to our next Volkswagon service.

5.00 5

Friendly service and efficient staff

5.00 5

Thank you for my new car! I love it :blush:

5.00 5

From the moment I walked in, to signing the paperwork at the end - my entire experience with VW has been amazing !!

5.00 5

Friendly from the moment we walked into the dealership. Kept me updated on the status of my car delivery.

5.00 5

Very informative, knowledgeable and friendly service

5.00 5

Chris and Karla looked after us. Awesome experience, very professional. Everything went smooth. Highlly recommend Essendon VW.

5.00 5

Staffs are really friendly and helpful. Had a test drive on the golf and went throught all the features in details. Placed my order with a pleasing price and the delivery of the car was just within a week time! Hightly recommended!

5.00 5

The transaction was very pleasant and the courtesy shown by the Sales person was fantastic. Highly recommend both sales person and dealership.

5.00 5

All the staff from reception to finance, sales to delivery were friendly, professional and informative. Felt extremely comfortable and well equipped driving away in my new car. Thanks again Volkswagen Essendon

4.00 5

We are very happy with the knowledge and expertise

5.00 5

No fuss, old fashioned quality service. Thanks.

5.00 5

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