Your rights under the Australian Consumer Law

Warranty Information: Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.

These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).

Warranty Enquiry

Volkswagen 60-Day Policy

If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:

- You, or a third party, did not cause the defect and did not fail to take reasonable steps to prevent the defect from occurring; and
- Volkswagen has been given a reasonable opportunity to determine the root cause of the defect (including to confirm that a manufacturing defect rendered the vehicle immobile and no longer driveable within 60 days of the date of the purchase).

Warranty Enquiry
5 Year Unlimited New Vehicle KM Warranty

5 Year Unlimited New Vehicle KM Warranty

What’s included:

  • 5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
  • 100% backed by Volkswagen.
  • 1 year membership to Volkswagen Roadside Assist.
  • Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.
Warranty Enquiry

3 Year Unlimited New Vehicle KM Warranty

What’s included:

  • 3 Year Unlimited KM Warranty applies to vehicles sold prior to 1 October 2018.
  • 100% backed by Volkswagen.
  • 3 years membership to Volkswagen Roadside Assist.
  • Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.
Warranty Enquiry
5 Year Unlimited New Vehicle KM Warranty
Das WeltAuto Warranty

Das WeltAuto Warranty

What’s included:

  • 12 months limited warranty for vehicles sold on/before 31 October 2018.
  • 100% backed by Volkswagen Australia.
  • 1 year membership to Volkswagen Roadside Assist.
  • Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.
  • Pricing available at participating Volkswagen Dealers.
Warranty Enquiry

Disclaimer

*The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show specifications, accessories and options not available in Australia. Left-hand drive models might also be shown.

All product features, specifications and options are subject to change without notice. Dimensions, capacities and performance specifications apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to confirm specific features and applicable terms and conditions.

Warranty Enquiry

Powered by ChronoForms - ChronoEngine.com

Dealership Location

Locate Us

Get Directions

Contact Details

Address:
295 Wirraway Road,
Essendon Fields, VIC 3041.

Phone:
03 8325 9333

Trading Hours

Monday-Saturday:
8:30am - 6:00pm

Sunday:
Closed